Return and Refund Policy for UNiDANZA

Return and Refund Policy

Last updated: September 12, 2023

Thank you for shopping at UNiDANZA.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Verein für Tanz und Kultur in Hamburg e.V., Friedrich-Ebert-Str. 57.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to UNiDANZA, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

No Refunds Policy

We regret to inform you that all sales made through UNiDANZA are final, and no refunds will be issued. This policy applies to all products and services, including but not limited to:

  • Physical goods
  • Digital products
  • Ticket purchases
  • Services

Cancellation of Orders

Once an order is placed and payment is confirmed, it cannot be canceled or refunded. Please double-check your order details before completing the purchase. If you encounter any issues with your order, please contact our Customer Support Team at for assistance.

Product Defects and Damages

In the event that you receive a damaged or defective product, please contact our Customer Support Team within 14 days of receiving the item. We will work with you to address the issue, which may include a replacement or repair, depending on the circumstances. Please provide clear photos and details of the damage or defect to expedite the resolution process.

Lost or Undeliverable Items

We are not responsible for lost or undeliverable items due to incorrect shipping information provided by the customer. It is essential to provide accurate and up-to-date shipping details when placing an order. If an item is returned to us as undeliverable, we will not issue a refund, and additional shipping charges may apply to reship the item.

Order Errors

If we make an error with your order, such as sending the wrong product or an incorrect quantity, please contact our Customer Support Team within 14 days of receiving the item. We will rectify the mistake by providing you with the correct product or issuing a replacement, as applicable.

Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please contact our Customer Support Team at

Please note that by making a purchase with UNiDANZA, you agree to abide by this No Refunds Policy and the terms and conditions outlined herein.

UNiDANZA reserves the right to update or modify this Return and Refund Policy at any time without prior notice. It is the responsibility of the customer to review this policy periodically.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy. If you do not agree with this policy, we recommend refraining from making a purchase with UNiDANZA.